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FAQs
Here you will find all information about ordering & shipping, products, payment and visits summarized.
We are happy to advise you personally - daily from 08:00 to 19:00 Hotline +43 3882 2179 0
How long does it take to ship my order?
Delivery within Austria typically takes 2–4 business days. Please allow 3–7 business days for shipping to Germany or other EU countries.
Where does Lebkuchen Pirker deliver?
We deliver within the EU and to selected international countries.
How much are the shipping costs?
Shipping costs are calculated based on the destination country and order value and are displayed transparently during checkout.
Products & Quality
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How long does it take to ship my order?
Delivery within Austria typically takes 2–4 business days. Please allow 3–7 business days for shipping to Germany or other EU countries.
Where does Lebkuchen Pirker deliver?
We deliver within the EU and to selected international countries.
How much are the shipping costs?
Shipping costs are calculated based on the destination country and order value and are displayed transparently during checkout.
How long do the gingerbreads last?
Depending on the variety, our gingerbread can be kept for several months. The exact best-before date is indicated on the packaging.
Are your products vegetarian or vegan?
Many of our gingerbreads are vegetarian. We also offer vegan gingerbread. Vegan gingerbreads are identified by a product badge. A complete list of ingredients can be found with each product.
Are there gluten-free products?
We offer gluten-free gingerbread in our range. Gluten-free gingerbread is identified by a product badge. A complete list of ingredients can be found with each product.
Where are the gingerbread cookies made?
All our gingerbread and specialties are made with love and care in our factory in Mariazell.
payment
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What payment methods are available?
You can pay with Creditkart, Debitcard, EPS and Banktransfer.
Visit & Experience
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Can I visit the Lebzelterei in Mariazell?
Yes! We cordially invite you to visit our world of experience in Mariazell. Further information on opening hours and guided tours can be found here.
Is there a shop on site?
Yes, we look forward to your visit at our headquarters in Mariazell and our branches in Vienna and Salzburg.
Contact & Service
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How can I contact customer service?
You can reach us by email at mariazell@pirker-lebkuchen.at or by phone at +43 (0) 3882 2179 0
I have a problem with my order – what should I do?
Please contact our customer service with your order number – we will find a solution as quickly as possible.